UDISAS Terms of Service
Effective Date: 17 August 2026
Version: 1.0
Last updated: 17 August 2026
1. Introduction
1.1 These Terms of Service ("Terms") govern your access to and use of the UDISAS website, online assessment platform, applications and any related products or services (collectively referred to as the "Services") provided by UDISAS Ltd ("UDISAS", "we", "us" or "our").
1.2 These Terms apply to all visitors to our website and to all individuals or organisations who access or use the Services, whether as a registered user, purchaser or otherwise.
1.3 By accessing our website, creating an account, purchasing an Assessment or otherwise using any part of the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
1.4 UDISAS provides digital accessibility assessment services designed to help individuals and organisations better understand and improve their accessibility maturity. The Services may evolve over time as we introduce new features, enhance existing functionality and expand the audiences and sectors we support.
1.5 We are committed to providing reliable and professional Services. However, no online service can guarantee uninterrupted availability, and these Terms explain the rights, responsibilities and obligations of both you and UDISAS when using the Services.
1.6 Where additional terms apply to a particular product, service or feature, those terms will be made available to you at the appropriate time and will supplement these Terms. In the event of any inconsistency, those additional terms will take precedence only in relation to the specific product or service to which they apply.
2. Definitions
2.1 In these Terms, unless the context otherwise requires, the following words and expressions have the meanings set out below:
"Assessment" means any digital accessibility assessment, questionnaire, survey, evaluation or similar activity made available through the Services.
"Content" means any text, images, graphics, documents, reports, logos, software, code, designs, layouts, assessment materials, methodologies or other information made available through the Services.
"Platform" means the online assessment platform operated by UDISAS through which users access and complete Assessments and receive Reports.
"Privacy Policy" means the UDISAS Privacy Policy, as updated from time to time, which explains how we collect, use, store and protect personal information.
"Report" means any report, summary, results, recommendations, scoring, feedback or other output generated through the Services following completion of an Assessment.
"Services" means the UDISAS website, Platform, Assessments, Reports and any other products, applications, features or services that we make available from time to time.
"Terms" means these Terms of Service, as amended from time to time.
"User", "you" or "your" means any individual or organisation accessing or using the Services.
"User Content" means any information, responses, comments, documents, files or other material submitted, uploaded or entered into the Services by or on behalf of a User.
"Website" means the public UDISAS website through which information about the Services is provided and from which Users may access the Platform.
2.2 References in these Terms to:
(a) a person include an individual, company, charity, public body, partnership or other legal entity;
(b) the singular include the plural, and vice versa;
(c) headings are included for convenience only and do not affect the interpretation of these Terms; and
(d) any reference to legislation includes that legislation as amended, replaced or re-enacted from time to time.
2.3 Where the words "including", "includes" or "such as" are used in these Terms, they are to be interpreted as meaning "including without limitation".
3. About UDISAS
3.1 These Services are provided by UDISAS Ltd, a company registered in England and Wales under company number 14614323, whose registered office is at 59 Fernhurst Crescent, Brighton BN1 8FA.
3.2 UDISAS develops and provides digital services designed to help individuals and organisations identify, understand and address support needs. Our Services include, but are not limited to:
(a) digital Assessments designed to help Users identify and evaluate their support needs;
(b) personalised Reports generated from completed Assessments;
(c) supporting guidance, resources and related materials; and
(d) additional products, features and services that we may introduce from time to time.
3.3 The Services are intended to help Users identify and evaluate practical difficulties they experience in undertaking work-related activities, understand the support needs arising from those difficulties, and explore reasonable strategies, adjustments or other approaches that may help address them, regardless of whether those needs arise from disability, health conditions or other circumstances. The Services are designed to assist informed decision-making but do not replace independent professional, legal, medical or technical advice where such advice is required.
3.4 The UDISAS Platform is continuously developed and improved. We may introduce new functionality, modify existing features, expand the range of Services we provide, or retire features where appropriate. We will use reasonable endeavours to minimise disruption where significant changes are made.
3.5 Unless expressly stated otherwise, any new features, functionality, products or services made available through the Platform shall be subject to these Terms.
3.6 Certain Services may be subject to additional terms, eligibility criteria or pricing. Where applicable, these will be clearly communicated before you purchase or use the relevant Service.
3.7 The availability of particular Services, features or content may vary over time. We reserve the right to modify, suspend or discontinue any part of the Services where reasonably necessary for operational, commercial, legal or technical reasons.
3.8 Our website may contain information describing planned or future functionality. Such information is provided for general information only and should not be interpreted as a commitment that any particular feature, product or service will be released or made available within a specific timeframe.
4. Acceptance of these Terms
4.1 These Terms apply to your use of the Website and the Services. By accessing the Website, creating an account, purchasing an Assessment, or otherwise accessing or using any part of the Services, you agree to comply with these Terms.
4.2 Where you are required to indicate your acceptance of these Terms (including by selecting a checkbox during registration or purchase), your acceptance creates a legally binding agreement between you and UDISAS in relation to your use of the Services.
4.3 If you do not agree to these Terms, you must not create an account, purchase an Assessment or use the Services.
4.4 You confirm that:
(a) you are at least 18 years of age, or otherwise have the legal capacity to enter into a binding agreement under the laws applicable to you;
(b) the information you provide during registration, purchase and use of the Services is accurate and complete to the best of your knowledge; and
(c) where you are accessing or purchasing the Services on behalf of an employer or other organisation, you have the authority to do so or have obtained the necessary permission from that organisation.
4.5 If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
4.6 Your continued use of the Services following any update to these Terms constitutes acceptance of the revised Terms, unless otherwise stated. If you do not agree to any revised Terms, you must stop using the Services.
5. Using the Services
5.1 Subject to these Terms, UDISAS grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services for your own lawful personal or organisational purposes.
5.2 You agree to use the Services only in accordance with these Terms and all applicable laws and regulations.
5.3 You are responsible for ensuring that you have the equipment, internet connection and software necessary to access and use the Services.
5.4 You are responsible for ensuring that any information you provide through the Services is accurate, complete and up to date to the best of your knowledge. Assessment results and Reports are generated on the basis of the information you provide, and the quality and relevance of those results depend upon the accuracy and completeness of your responses.
5.5 You acknowledge that the Services are intended to support informed decision-making by providing structured Assessments and personalised Reports. The Services do not guarantee any particular outcome, recommendation or result.
5.6 You must not use the Services:
(a) for any unlawful or fraudulent purpose;
(b) in any manner that could damage, disable, overburden or impair the Services;
(c) to gain unauthorised access to any part of the Platform or its underlying systems;
(d) in any way that infringes the rights of UDISAS or any third party; or
(e) in any manner inconsistent with these Terms.
5.7 We may monitor the performance, availability and security of the Services and may take reasonable technical or operational measures necessary to protect the Platform, its Users and our systems.
5.8 From time to time, we may introduce, modify or withdraw features, functionality or content as part of the ongoing development of the Services. We will use reasonable endeavours to minimise disruption where reasonably practicable, but we do not guarantee that any particular feature or functionality will remain available indefinitely.
5.9 Where the Services include links to, or integration with, third-party products or services, your use of those products or services may also be subject to the terms and conditions of the relevant third party.
6. User Accounts
6.1 In order to access certain features of the Services, you may be required to create a user account ("Account") by providing a valid email address and any other information reasonably required by us.
6.2 Access to your Account is facilitated through email-based authentication links or other passwordless authentication methods. You acknowledge that access to your Account is dependent on your control of the email address used to register.
6.3 You are responsible for ensuring that the email address associated with your Account is accurate, current and accessible by you at all times. You must notify us promptly if you become aware of any unauthorised use of your email address or Account.
6.4 You are responsible for maintaining the security of your email account and any device used to access authentication links sent by us. UDISAS shall not be responsible for any loss, damage or unauthorised access arising from your failure to maintain the security of your email account or devices.
6.5 You agree that any activity carried out through your Account will be deemed to have been carried out by you, and you accept responsibility for all such activity.
6.6 You must not:
(a) create an Account using false, misleading or incomplete information;
(b) share access to your Account with any other person;
(c) allow any third party to access or use your Account without authorisation; or
(d) use another person’s Account without their permission.
6.7 We reserve the right to suspend, restrict or terminate your Account at any time if we reasonably believe that:
(a) you have breached these Terms;
(b) your Account has been accessed without authorisation;
(c) you have provided false or misleading information; or
(d) it is necessary to protect the security, integrity or proper functioning of the Services.
6.8 If your Account is suspended or terminated, you may lose access to your Assessments, Reports or any associated data, subject to our obligations under applicable law.
6.9 You may request deletion of your Account at any time by contacting us at the details provided in these Terms. We may retain certain information where required for legal, regulatory, security or legitimate business purposes, as described in our Privacy Policy.
7. Purchasing Assessments
7.1 Certain Assessments available through the Services are offered on a paid basis. By purchasing an Assessment, you agree to pay the applicable fees as displayed at the time of purchase.
7.2 All prices are displayed in pounds sterling (GBP) unless otherwise stated. We do not currently charge value added tax (VAT); however, if we become VAT registered in future, applicable VAT may be added to prices at the prevailing rate.
7.3 Payments are processed securely by third-party payment providers, including Stripe. We do not store your full payment card details.
7.4 Where you purchase an Assessment directly through the Platform, payment is required in full at the time of purchase. Access to the Assessment will be provided once payment has been successfully processed.
7.5 Where Assessments are purchased via invoice (for example, by organisations or where otherwise agreed), payment terms will be stated on the relevant invoice. If no payment terms are specified, payment is due within thirty (30) days of the invoice date.
7.6 Upon successful payment, you will be granted access to the purchased Assessment and any associated functionality within the Services. Access is personal to you or your organisation, as applicable, and must not be shared except as expressly permitted under these Terms.
7.7 Due to the nature of the Services, which involve immediate access to digital content and the commencement of Assessment processing upon purchase, all purchases are final and non-refundable except where required by applicable law or where we agree otherwise at our sole discretion.
7.8 Without limiting clause 7.7, if you believe you have been charged in error (for example, due to a duplicate transaction), you should contact us at the contact details set out in these Terms, and we will review the matter in good faith.
7.9 We reserve the right to change pricing for Assessments at any time. Any price changes will not affect purchases already completed.
7.10 We may refuse or cancel a purchase where we reasonably believe:
(a) there has been a payment failure or suspected fraud;
(b) the purchase has been made using unauthorised payment details; or
(c) the transaction would otherwise breach these Terms or applicable law.
8. Assessment Responses
8.1 As part of using the Services, you may be required to complete one or more Assessments by providing responses to questions, prompts or other inputs (together, "Assessment Responses").
8.2 You are solely responsible for the completeness, accuracy and truthfulness of all Assessment Responses you submit. The quality, accuracy and relevance of any Report generated through the Services will depend on the information you provide.
8.3 You agree that you will not knowingly provide false, misleading or incomplete Assessment Responses. However, we acknowledge that Assessment Responses are inherently subjective and may reflect your personal perspective, understanding or interpretation of your circumstances.
8.4 The Services process Assessment Responses using structured methodologies and automated systems in order to generate Reports and related outputs. These outputs are based solely on the information provided by you and do not involve independent verification of your Assessment Responses.
8.5 Reports generated through the Services are designed to help you understand and reflect on your support needs and related challenges. They are not:
(a) a diagnosis of any medical, psychological or other condition;
(b) a certification of disability or impairment;
(c) a determination of legal, regulatory or employment status; or
(d) a substitute for professional advice, assessment or judgment of any kind.
8.6 You acknowledge that any decisions you make based on Assessment Responses or Reports are made at your own discretion and risk. UDISAS does not accept responsibility for actions taken or not taken based on use of the Services.
8.7 Where you complete an Assessment on behalf of an organisation or in a professional capacity, you confirm that you have the authority to provide the relevant information and that the Assessment Responses are provided in good faith for the purposes of using the Services.
8.8 We may use anonymised and aggregated Assessment Responses for the purposes of improving the Services, developing new features, research, benchmarking and generating statistical insights, provided that such data does not identify you or any individual user.
9. Reports and Results
9.1 Upon completion of an Assessment, the Services will generate a personalised report and associated results based on your Assessment Responses (a "Report").
9.2 Reports are provided for your personal use or, where applicable, for use within your organisation. Access to Reports may be subject to the terms of your purchase or the type of Account under which the Assessment was completed.
9.3 Reports are generated primarily using structured methodologies and automated systems applied to your Assessment Responses. In certain cases, and where appropriate, a Report may be reviewed or amended by a member of the UDISAS team where additional context is required, including where edge-case scenarios are identified or where Users provide information that is not fully captured by the standard Assessment structure. Any such involvement does not constitute a formal professional review or certification of the Report.
9.4 Reports are intended to help you understand and reflect on your support needs and to support informed decision-making. They may include insights, summaries, recommendations or structured interpretations based on your Assessment Responses.
9.5 Reports are not:
(a) a medical diagnosis or clinical assessment;
(b) legal, regulatory or employment advice;
(c) a certification or accreditation of any kind;
(d) a guarantee of eligibility for any support, funding, adjustment or service; or
(e) a substitute for professional advice, assessment or judgment.
9.6 Any reliance you place on a Report is at your own discretion and risk. UDISAS does not accept liability for decisions made or actions taken based on Reports, except to the extent that such liability cannot be excluded under applicable law.
9.7 Reports are provided for informational and decision-support purposes and may be used to inform personal, professional or organisational decision-making, including decisions relating to support needs, adjustments or resource allocation. Reports should be considered alongside other relevant information, context and professional judgment, and are not a substitute for independent assessment or advice where required.
9.8 All intellectual property rights in the methodology, structure, format, design and underlying systems used to generate Reports remain the exclusive property of UDISAS. Subject to these Terms, you are granted a limited right to access, view and use your Report for its intended purpose.
9.9 You may share your Report with third parties at your discretion. However, UDISAS is not responsible for how third parties interpret, rely upon or use any Report shared with them.
10. User Content and Data
10.1 In this section, "User Content" includes any information, responses, data or material that you submit, upload or enter into the Services, including but not limited to Assessment Responses and any other information provided through your use of the Platform.
10.2 You retain ownership of your User Content. Nothing in these Terms transfers ownership of your User Content to UDISAS.
10.3 By submitting User Content, you grant UDISAS a worldwide, non-exclusive, royalty-free licence to use, host, store, process, analyse, reproduce and otherwise handle your User Content for the purposes of:
(a) providing, operating and maintaining the Services;
(b) generating Reports and other outputs requested by you;
(c) improving, developing and enhancing the Services and related products;
(d) ensuring the security and integrity of the Services; and
(e) complying with applicable legal or regulatory obligations.
10.4 You confirm that you have all necessary rights, permissions and authority to provide any User Content submitted through the Services and that such User Content does not infringe the rights of any third party or violate applicable law.
10.5 We may use anonymised and aggregated User Content, including Assessment Responses and usage data, for research, analytics, benchmarking, service improvement and development purposes. Such data will not identify you or any individual User.
10.6 We may generate statistical, aggregated or anonymised insights based on User Content and may use or publish such insights provided that no individual User or organisation can reasonably be identified from such information.
10.7 We will handle personal data contained within User Content in accordance with our Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy will prevail.
10.8 You are responsible for ensuring that your User Content is accurate, lawful and appropriate for submission through the Services. We do not independently verify User Content and accept no responsibility for its accuracy.
10.9 We do not claim ownership of Reports generated for you based on your User Content, subject to our ownership of the underlying methodology, software, systems and intellectual property used to generate such Reports.
11. Intellectual Property
11.1 All intellectual property rights in the Services, including but not limited to the Website, Platform, software, systems, source code, databases, methodologies, assessment structures, scoring systems, frameworks, reports templates, design elements, text, graphics, logos and branding, are and shall remain the exclusive property of UDISAS or its licensors.
11.2 Except as expressly set out in these Terms, nothing in these Terms grants you any rights, title or interest in or to the Services or any part of them, including any intellectual property rights.
11.3 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your personal use or internal organisational purposes in accordance with these Terms.
11.4 You must not, except to the extent expressly permitted by applicable law which cannot be excluded by contract:
(a) copy, reproduce, modify, adapt, translate or create derivative works based on the Services or any part of them;
(b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Platform or any related software;
(c) extract, scrape or systematically collect data, content or materials from the Services;
(d) use any part of the Services to create a competing product or service; or
(e) remove, obscure or alter any copyright, trademark or proprietary notices displayed in or on the Services.
11.5 All trademarks, logos, trade names and branding used in connection with the Services, including “UDISAS” and any associated marks, are owned by UDISAS or its licensors. You must not use these without our prior written consent.
11.6 Any feedback, suggestions or ideas you provide to us regarding the Services ("Feedback") may be used by us without restriction, attribution or compensation. You acknowledge that we may freely use, modify and incorporate such Feedback into the Services.
11.7 Nothing in these Terms limits your rights under applicable law to use the Services as permitted under the licence granted to you or as otherwise required for lawful use of the Services.
12. Acceptable Use
12.1 You must use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services in any way that is unlawful, fraudulent, harmful or otherwise inconsistent with the intended purpose of the Services.
12.2 Without limiting any other provision of these Terms, you must not:
(a) use the Services in any way that could damage, disable, overburden, impair or compromise the operation, security or availability of the Services or any related systems;
(b) attempt to gain unauthorised access to the Services, user accounts, systems or networks connected to the Services;
(c) probe, scan or test the vulnerability of any system or network related to the Services without our prior written consent;
(d) introduce or transmit any viruses, malware, harmful code or other material which may be technologically harmful;
(e) use any automated system, including bots, scrapers or similar tools, to access the Services or extract data without our prior written permission;
(f) copy, reproduce or distribute any part of the Services, Reports or Assessment materials except as expressly permitted under these Terms;
(g) use the Services to develop, train or improve any competing product or service;
(h) misrepresent your identity, affiliation or the purpose for which you are using the Services;
(i) submit Assessment Responses or other User Content that is knowingly false, misleading or submitted with the intention of manipulating results;
(j) share access to your Account or allow any other person to use your Account contrary to these Terms; or
(k) use the Services in a manner that infringes the rights of UDISAS or any third party, including intellectual property rights or privacy rights.
12.3 You must not use the Services or any Reports generated through the Services for any unlawful, discriminatory or harmful purpose, including any purpose that could reasonably be expected to adversely affect an individual’s rights, opportunities or access to support.
12.4 We reserve the right to investigate any suspected breach of this Acceptable Use clause and may take any action we reasonably deem appropriate, including suspension or termination of your Account or access to the Services in accordance with these Terms.
12.5 Failure to comply with this section may result in immediate suspension or termination of your access to the Services without prejudice to any other rights or remedies available to us.
13. Availability and Platform Updates
13.1 We aim to make the Services available on a continuous basis; however, we do not guarantee that the Services will be available at all times or without interruption.
13.2 Access to the Services may be suspended temporarily and without notice for reasons including, but not limited to:
(a) planned maintenance or upgrades;
(b) emergency maintenance or repairs;
(c) system failures or technical issues;
(d) security-related concerns; or
(e) events outside our reasonable control.
13.3 We will use reasonable endeavours to minimise disruption to the Services and, where practicable, to provide advance notice of planned downtime.
13.4 The Services are under active development. We may update, modify, enhance or remove features, functionality or content at any time to improve the Services or reflect changes in operational, technical, commercial or legal requirements.
13.5 You acknowledge that such changes may affect the way in which you access or use the Services, including the availability or format of certain features, Assessments or Reports.
13.6 We do not guarantee that any specific feature, functionality or aspect of the Services will remain available indefinitely, whether or not it is referenced in marketing materials, documentation or within the Platform itself.
13.7 Where changes materially affect the core functionality of the Services, we will use reasonable endeavours to ensure that such changes do not have a disproportionate impact on Users, having regard to the nature of the Services and their purpose.
14. Third-Party Services
14.1 The Services may rely on, integrate with, or enable access to third-party products, services, software or websites that are not owned or controlled by UDISAS ("Third-Party Services").
14.2 Third-Party Services may include, without limitation, payment processors, email delivery providers, hosting services, authentication services and other infrastructure or service providers that support the operation of the Services.
14.3 Your use of Third-Party Services may be subject to separate terms and conditions and privacy policies imposed by the relevant third parties. You are responsible for reviewing and complying with any applicable third-party terms.
14.4 UDISAS does not endorse, control or assume responsibility for any Third-Party Services. We make no representations or warranties regarding Third-Party Services, including their availability, accuracy, performance or security.
14.5 To the maximum extent permitted by law, UDISAS shall not be liable for any loss, damage or disruption arising from your use of or reliance on Third-Party Services, or from any failure, interruption or termination of such services.
14.6 Where Third-Party Services are necessary for the operation of the Services, we will use reasonable care in selecting and maintaining such providers; however, we do not guarantee their uninterrupted availability or performance.
14.7 We may add, remove or change Third-Party Services at any time as part of the ongoing development and operation of the Services.
15. Professional Disclaimer
15.1 The Services are designed to support Users in identifying, understanding and addressing support needs through structured Assessments and personalised Reports. They are intended to assist informed decision-making and should be used as a decision-support tool.
15.2 Whilst we use reasonable care in designing, developing and maintaining the Services, we do not warrant or represent that any Assessment, Report or other output will be complete, accurate, suitable or appropriate for every individual circumstance.
15.3 The Services do not constitute, and must not be relied upon as constituting:
(a) medical, clinical or psychological advice;
(b) legal or regulatory advice;
(c) occupational health assessments, vocational rehabilitation services or other assessments requiring the exercise of independent professional clinical or occupational judgement;
(d) professional consultancy;
(e) a formal assessment of disability, impairment or fitness for work;
(f) a determination of entitlement to funding, adjustments, benefits or other support; or
(g) any certification, accreditation or guarantee of compliance with applicable laws, standards or regulations.
15.4 The Services are intended to complement, rather than replace, appropriate professional advice where such advice is required. Users should seek advice from suitably qualified professionals where decisions involve medical treatment, legal rights, employment matters, regulatory compliance or other specialist issues.
15.5 Reports may assist organisations, employers and other decision-makers in understanding an individual's stated support needs and considering appropriate support measures. However, responsibility for any decision made on the basis of a Report remains with the person or organisation making that decision.
15.6 Where a Report has been reviewed or supplemented by a member of the UDISAS team, such involvement is intended to improve the relevance or completeness of the Report in light of the information provided by the User. Unless expressly stated otherwise in writing, such involvement does not constitute independent professional advice, certification or endorsement.
15.7 Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the laws of England and Wales.
16. Limitation of Liability
16.1 Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot be excluded or limited by law.
16.2 Subject to clause 16.1, the Services are provided on an "as is" and "as available" basis. Whilst we use reasonable care and skill in providing the Services, we do not warrant that the Services will be uninterrupted, error-free, secure or suitable for every User or every circumstance.
16.3 Subject to clause 16.1, UDISAS shall not be liable for any loss or damage arising from:
(a) inaccurate, incomplete or misleading Assessment Responses or other User Content;
(b) decisions or actions taken or not taken in reliance upon any Assessment, Report or other output generated through the Services;
(c) any interruption, suspension or unavailability of the Services;
(d) failures or disruptions of Third-Party Services;
(e) unauthorised access to your Account resulting from your failure to maintain the security of your email account or devices; or
(f) events beyond our reasonable control.
16.4 Subject to clause 16.1, UDISAS shall not be liable for any indirect, consequential or special loss or damage, or for any loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of anticipated savings or loss of data arising from or in connection with the Services.
16.5 To the fullest extent permitted by law, UDISAS's total aggregate liability arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed:
(a) where you have purchased an Assessment directly from us, the total amount paid by you for the relevant Assessment giving rise to the claim; or
(b) where no payment has been made, one hundred pounds sterling (£100).
16.6 Nothing in this section affects your statutory rights as a consumer under applicable law.
17. Suspension and Termination
17.1 You may stop using the Services at any time. You may also request closure of your Account by contacting us using the contact details provided in these Terms.
17.2 Closure of your Account does not automatically entitle you to a refund of any fees paid, except where required by applicable law or expressly provided for in these Terms.
17.3 We may suspend, restrict or terminate your access to all or part of the Services immediately, with or without notice, where we reasonably believe that:
(a) you have breached these Terms;
(b) you have used the Services unlawfully, fraudulently or in a manner that could harm the Services, other Users or UDISAS;
(c) your Account has been compromised or is being used without authorisation;
(d) we are required to do so by law, regulation or a competent authority; or
(e) suspension or termination is reasonably necessary to protect the security, integrity or proper operation of the Services.
17.4 Where it is reasonable and appropriate to do so, we may notify you of the reasons for any suspension or termination and, where the circumstances permit, provide you with an opportunity to remedy the issue before terminating your Account.
17.5 Upon termination of your Account:
(a) your right to access and use the Services will immediately cease;
(b) your licence to use the Services granted under these Terms will automatically terminate;
(c) we may disable your Account and delete or anonymise associated personal data in accordance with our Privacy Policy and applicable law; and
(d) we may retain information where required or permitted by applicable law or where reasonably necessary for legitimate business purposes.
17.6 Termination or suspension of your Account shall not affect:
(a) any rights or obligations that have accrued before the date of suspension or termination;
(b) any outstanding payment obligations owed to UDISAS; or
(c) any provisions of these Terms which, by their nature, are intended to survive termination, including provisions relating to intellectual property, limitation of liability, governing law and dispute resolution.
17.7 If we discontinue the Services permanently, we will use reasonable endeavours to provide affected Users with reasonable notice where practicable. Nothing in this clause requires us to continue providing any particular Service indefinitely.
18. Privacy and Personal Data
18.1 We are committed to protecting your privacy and handling your personal data responsibly, transparently and in accordance with applicable data protection laws.
18.2 Our collection, use, storage, sharing and protection of personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read our Privacy Policy.
18.3 We will process personal data only where we have an appropriate lawful basis for doing so and will implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
18.4 Where we engage third-party service providers to support the operation of the Services, we will take reasonable steps to ensure that they process personal data in accordance with applicable data protection laws and appropriate contractual safeguards.
18.5 You are responsible for ensuring that any personal data you provide through the Services is accurate and that you have any necessary authority or permission to provide such information where it relates to another individual.
18.6 You may have certain rights in relation to your personal data under applicable data protection laws, including rights of access, rectification, erasure, restriction, objection and, where applicable, data portability. Details of these rights and how to exercise them are set out in our Privacy Policy.
18.7 If there is any inconsistency between these Terms and the Privacy Policy in relation to the processing of personal data, the Privacy Policy shall prevail to the extent of that inconsistency.
19. Changes to these Terms
19.1 We may amend these Terms from time to time to reflect changes to the Services, our business operations, applicable law, regulatory requirements, industry practice or for any other legitimate business reason.
19.2 Where we make changes to these Terms, we will publish the updated version on the Website and update the "Last Updated" date at the beginning of these Terms.
19.3 Where changes are material, we will use reasonable endeavours to bring them to your attention before they take effect. This may include notification by email, through the Platform or by another appropriate means.
19.4 Unless otherwise stated, amended Terms will take effect from the date they are published.
19.5 Your continued use of the Services after amended Terms take effect constitutes your acceptance of those amended Terms.
19.6 If you do not agree to any amended Terms, you must stop using the Services. Where you have purchased an Assessment before amended Terms take effect, those amendments will not retrospectively alter your rights or our obligations in relation to that purchase, unless required by law or unless you expressly agree otherwise.
20. Entire Agreement
20.1 These Terms, together with any documents expressly incorporated by reference, including our Privacy Policy, constitute the entire agreement between you and UDISAS in relation to your use of the Services.
20.2 These Terms supersede and replace any previous agreements, understandings, representations or arrangements between you and UDISAS relating to the Services, whether written or oral.
20.3 You acknowledge that, in entering into these Terms, you have not relied upon any statement, representation, assurance or warranty that is not expressly set out in these Terms or in any document expressly incorporated by reference.
20.4 Nothing in this section limits or excludes any liability for fraud or fraudulent misrepresentation, or affects any statutory rights that cannot lawfully be excluded or limited.
21. Governing Law and Jurisdiction
21.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or their formation, shall be governed by and construed in accordance with the laws of England and Wales.
21.2 If you are using the Services as a consumer and are resident in the United Kingdom, nothing in these Terms deprives you of any mandatory rights or protections available under the laws of the part of the United Kingdom in which you ordinarily reside.
21.3 Subject to clause 21.2, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.
22. Contact Us
22.1 If you have any questions about these Terms, the Services or your use of the Platform, please contact us using the details below:
Email: info@udisas.com
22.2 We will use reasonable endeavours to respond to enquiries as promptly as reasonably practicable. Response times may vary depending on the nature and complexity of your enquiry.
22.3 Where these Terms require or permit you to give notice to UDISAS, such notice should be sent by email to info@udisas.com, unless we specify an alternative method of communication.
22.4 We may contact you using the email address associated with your Account for matters relating to the Services, your Account, these Terms or other legitimate administrative purposes.